These workplaces need Customers to access the facilities for organisations to be able to serve them and to generate revenue. The workspace is therefore highly visible and central to the creation of the desired Customer experience. These facilities need to reflect a 3-D representation of the desired brand.
Typically, these workplaces include shopping malls, retail shops, schools, universities, hospitals, stadia and even public transport facilities.
These workplaces need to support the working activities of employees as their primary purpose. These environments are increasingly supporting knowledge workers. Knowledge workers need a variety of different work settings to maximise their productivity.
The currency of these workplaces is employee experience. The workplace enables the human production line and the organisations competitive advantage.
These workplaces are predominantly concerned with maintaining the physical ‘hard’ assets that support production. Whilst people will be part of this, the focus of the workplace is on physical, mechanical or electrical assets, their operation, maintenance, and lifecycle.
Typically, these workplaces include most industrial type premises such as factories, warehouses, power stations and more modern type premises such as data centres.